FAQ
Frequently Asked Questions
We've compiled answers to the most common questions to help you have a smooth and confident shopping experience.
📚 Getting Started & Product Information
Our ebooks are primarily available in two universal formats: PDF and EPUB. PDFs are perfect for reading on any computer or device. EPUB is a reflowable format ideal for e-readers like Kindle, Kobo, and Apple Books, allowing you to adjust font size and style.
Instantly! After your purchase is complete, you will receive a confirmation email with a secure link to your download page. You can also access all your purchased books anytime by logging into your account on our website and visiting the "My Downloads" section.
Absolutely. Our PDF files can be read on virtually any device. For EPUB files, you can easily transfer them to your e-reader. We provide simple instructions in our confirmation email to guide you through the process for popular devices like Kindle, iPad, and Android tablets.
Yes, of course. We understand that devices can be lost or replaced. You can re-download your purchased ebooks up to 5 times by simply logging into your account on our website. Your library is always safe with us.
💳 Payment & Account Security
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a fast and secure checkout experience. We also offer "Buy Now, Pay Later" options through Klarna and Afterpay.
Yes, your security is our top priority. All payment transactions are processed by Stripe and PayPal, which are industry leaders in secure payment processing. We do not store your sensitive credit card details on our servers. Our entire website is protected by SSL encryption.
You can check out as a guest, but we highly recommend creating an account. It's quick, free, and allows you to easily access your library, track orders, and enjoy a faster checkout on future visits.
🤝 Policies & Customer Support
Due to the digital nature of our products, all sales are final. However, if you encounter a technical issue that prevents you from accessing your file, please contact our support team at support@adhdebooks.com, and we will be happy to assist you.
The best way to reach us is via email at support@adhdebooks.com. We are dedicated to helping you and will respond as quickly as possible, typically within 24-48 hours on business days.
Our books are created using advanced AI technology, which synthesizes and simplifies complex information from a wide range of reputable sources, including academic research and established clinical guidelines on ADHD. Our goal is to make knowledge about ADHD accessible, affordable, and easy to understand for everyone. Every book is carefully reviewed and edited by our team to ensure clarity, accuracy, and a supportive tone.